Frequently Asked Questions
Everything you need to know about your ONX Sports gear and orders.
What is the standard shipping time for domestic orders?
Standard domestic shipping typically takes 3-5 business days. Please allow an additional 1-2 business days for order processing at our warehouse.
Do you offer international shipping for ONX gear?
Yes, we ship to most countries worldwide. International delivery times vary depending on the destination and local customs processing, usually ranging from 7-14 business days.
What is your return policy for sports equipment?
We offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene reasons, certain items like mouthguards and compression wear cannot be returned once opened.
How do I ensure I am ordering the correct size?
Each product page includes a detailed size chart. We recommend measuring yourself and comparing it against our specifications to ensure a perfect fit for your training sessions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Shop Pay and Afterpay.
Are your products covered by a warranty?
Yes, all ONX Sports products come with a 90-day manufacturer warranty against defects in materials or workmanship. This does not cover normal wear and tear from regular training.